Dear Valued Customers and Associates,

As a result of the COVID-19 virus situation, there are many changes taking place daily, and sometimes hourly, that have an effect on each of us.
We want you to know that we are dedicated to doing everything within our power to keep you safe during these critical times that are hard to deal with.

Gas Clip Technologies products are used worldwide to protect those who are working in potentially hazardous environments including emergency first responders, municipalities, utilities, wastewater, police, construction, agriculture/livestock, industrial, HVAC, oil & gas, government, military, marine and others. Please be assured that our customers will continue to be served during this time. As a designer and manufacturer of safety products, we plan to continue with our business of:

  • Remaining open to serve you during our regular business hours of 8:00 am to 6:00 pm CDT Monday through Friday.
  • Accepting and processing orders, manufacturing, shipping and receiving in accordance with our strong quality control protocol and code of ethics. Our manufacturing facilities are conveniently located 10 minutes from our corporate office here in North Texas ensuring quick and uncomplicated order processing. We are fully stocked with all products for fast delivery.
  • Keeping our Service department staffed and available for any immediate needs. If you have any service or warranty work, now is a good time to have it done. Please contact us at +1.972.775.7577 (service dept. - ext. 801 or return merchandise authorization (RMA) dept. – ext. 805). We have enacted additional safety procedures and precautions advised by the CDC. This helps to minimize the possibility of spreading the virus to you and to our employees. Due to these extra protocols that we have put into place, the receiving time into our system and the overall turnaround time have been extended. Thank you for your patience. If you have questions regarding disinfecting procedures please contact Gas Clip Technologies service department.
  • Assisting our employees and making necessary adjustments accordingly to keep and maintain a clean, safe and productive work environment.

Visitation to our facility will be restricted only to those absolutely necessary during this time.

Gas Clip Technologies remains committed to abiding by the legal requirements at all times and we will keep our customers and associates updated as to changes affecting us all during this time.

Thank you for your support. Please direct any questions or related inquiries to [email protected], or call customer support at +1.972.775.7577.

Sincerely,

Fonda and Bryan Bates
Co-CEOs
Gas Clip Technologies

Single Gas Clip (SGC, SGC Plus)

Q: I have activated my single gas detector, how do I turn it off?
A: If you have any model SGC (yellow colored casing), this detector was designed to be a 24 month disposable model and cannot be deactivated.
If you have model number SGC-P-H or SGC-P-C (orange colored casing) you are able to hibernate this detector via the IR Link. Please refer to the manual for more details.
Q: What’s the difference between the yellow and orange single gas detectors?
A: Both detectors have the same benefits and features.  The orange detector can be hibernated to temporarily stop the “count down” and save that time; great for contractor application when the single gas detector is not used on a daily basis.
Q: What does an E06 display on the SGC or SGC Plus indicate?
A: This is an error code. Please discontinue use immediately and contact Gas Clip Technologies for a replacement monitor.
Q: How do I bump test/calibrate?
A: Bump test and calibration can be done with a bottle of calibration gas (not expired) and a regulator (.5 LPM flow rate). Please refer to the manual for the correct gas concentrations. Additionally we provide docking stations that perform the tests and record the details.
Q: Can I change my alarm set points/customize the detector?
A: Yes. All Single Gas detectors (SGC and SGC Plus) can have their alarm set points changed with the IR Link and software. Additionally more customization features are available as well.
Q: Your manual for the SGC states that these detectors should be bump tested “periodically”. What interval is “periodically” if I were to follow manufacturer’s recommendations?
A: Different companies require different bump test frequencies. Some want to bump test daily, weekly, monthly or every 90 days. Check with your safety department on how often they require bump testing.

We can only recommend a suggested “periodic” bump test frequency due to the varying environments and applications of each customer. There is a significant amount of internal diagnostics within our detectors, along with a functional “self-test” button for the user to test the alarm functions of the instrument, but we can never guarantee that gas is able to diffuse to the detector due to blockage from mud, dust, oil, etc. This is why we recommend that you check with your safety department on how often they recommend bump test. We would definitely recommend a bump test if the instrument has been dropped or exposed to extreme situations that would cause blockage of the sensor cavity.

Multi Gas Clip (MGC, MGC PUMP, MGC SIMPLE, MGC SIMPLE PLUS)

Q: What if I only need to monitor for two or three gases?
A: The MGC can be set to monitor LEL and O2 or as a three gas monitor with either LEL, O2, CO or LEL, O2, H2S. You will need a GCT-IR-Link to make and manage these configuration settings.
Q: Why is your Infrared LEL MGC more expensive than your MGC-P, and what advantages does it offer over the Catalytic/Pellistor version you and your competitors offer?
A: The Infrared sensor is expensive to manufacture, but offers the following advantages:
  1. Totally immune to silicone poisons and halogenated compounds which can degrade or destroy Catalytic/Pellistor Sensors.
  2. Infrared sensors are not damaged when exposed to high concentrations of combustible gases.
  3. Additionally, the Infrared sensor does not require a background of Oxygen in order to accurately detect the combustible gas levels when there’s a need to inert or purge lines or vessels.
Q: Can I change my alarm set points/customize the detector?
A: Yes. All Multi Gas Clip detectors can have their alarm set points changed with the IR Link and software. Additionally more customization features are available as well.
Q: How do I bump test/calibrate?
A: Bump test and calibration can be done with a bottle of calibration gas (not expired) and a regulator (.5 LPM flow rate). Please refer to the manual for the correct gas concentrations. Additionally we provide docking stations that perform the tests and record the details.

Software

Q: How to update software/firmware?
A: We make both software and firmware available for free download on the website. Note that to use some functionality of the software, an IR Link is required.

Docking Station

Q: Where is the power switch?
A: Either the bump test or calibration buttons act as the power switch. After 2 minutes the station will automatically shut off to conserve battery power.
Q: Why is the power light blinking during a test?
A: If the power light blinks during a test, it indicates that there is no USB inserted. Please make sure that the USB is connected.