Dear Valued Customers and Associates,

As a result of the COVID-19 virus situation, there are many changes taking place daily, and sometimes hourly, that have an effect on each of us.
We want you to know that we are dedicated to doing everything within our power to keep you safe during these critical times that are hard to deal with.

Gas Clip Technologies products are used worldwide to protect those who are working in potentially hazardous environments including emergency first responders, municipalities, utilities, wastewater, police, construction, agriculture/livestock, industrial, HVAC, oil & gas, government, military, marine and others. Please be assured that our customers will continue to be served during this time. As a designer and manufacturer of safety products, we plan to continue with our business of:

  • Remaining open to serve you during our regular business hours of 8:00 am to 6:00 pm CDT Monday through Friday.
  • Accepting and processing orders, manufacturing, shipping and receiving in accordance with our strong quality control protocol and code of ethics. Our manufacturing facilities are conveniently located 10 minutes from our corporate office here in North Texas ensuring quick and uncomplicated order processing. We are fully stocked with all products for fast delivery.
  • Keeping our Service department staffed and available for any immediate needs. If you have any service or warranty work, now is a good time to have it done. Please contact us at +1.972.775.7577 (service dept. - ext. 801 or return merchandise authorization (RMA) dept. – ext. 805). We have enacted additional safety procedures and precautions advised by the CDC. This helps to minimize the possibility of spreading the virus to you and to our employees. Due to these extra protocols that we have put into place, the receiving time into our system and the overall turnaround time have been extended. Thank you for your patience. If you have questions regarding disinfecting procedures please contact Gas Clip Technologies service department.
  • Assisting our employees and making necessary adjustments accordingly to keep and maintain a clean, safe and productive work environment.

Visitation to our facility will be restricted only to those absolutely necessary during this time.

Gas Clip Technologies remains committed to abiding by the legal requirements at all times and we will keep our customers and associates updated as to changes affecting us all during this time.

Thank you for your support. Please direct any questions or related inquiries to [email protected], or call customer support at +1.972.775.7577.

Sincerely,

Fonda and Bryan Bates
Co-CEOs
Gas Clip Technologies

Gas Clip Technologies Warranty Policy

Section 1. Introduction.

All Gas Clip Technologies (GCT) products have been tested to the highest quality standards by GCT. This Limited Warranty offered by GCT covers defects in material or workmanship in GCT products. This warranty extends to the original purchaser only and is non-transferable. Only consumers purchasing GCT products from authorized GCT distributors or from GCT directly may obtain coverage under our limited warranties.

Section 2. Extent of Coverage.

GCT warrants all products against defects in material or workmanship as follows:

GCT will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal use, service and maintenance. If GCT is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, GCT may, but is not obligated to, elect to refund the purchase price in exchange for the return of the product.

Section 3. Length of Coverage.

Our standard warranty period is two (2) years from the documented date of purchase. This applies to all product lines except two.
The Multi Gas Clip Simple Plus has a 3-year warranty. The Single Gas Clip Plus warranty is 3 years from time of purchase or 2 years of use, whichever occurs first and includes the SGC-P-H and the SGC-P-C only.

Section 4. Exceptions to Coverage.

GCT’s warranties do not cover any problem that is caused by:

  1. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
  2. Conditions, malfunctions or damage resulting from normal wear and tear, improper maintenance, misuse, abuse, negligence, accident or alteration.
  3. Accessories, connected materials and products, or related products not manufactured by GCT.

Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).

Section 5. Claims.

GCT will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement included with your product and proper return procedures are followed. To request warranty service, please provide:

  1. The serial number of the defective product
  2. A description of the problem
  3. A valid shipping address

To start the process of filing a claim for a product under warranty, please e-mail [email protected] with the aforementioned information. Please note that the defective product must be returned to GCT address which is 305 W. FM 1382, Suite 540, Cedar Hill, TX 75104, with provided prepaid shipping label.

GCT will retain possession of disposable detectors that are returned and found to be beyond their warranty period. This includes, but is not limited to, detectors that display EOL (End Of Life) on the screen.

REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. GCT NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT.

GCT SHALL NOT BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY).